On Thursday, April 8, i had a chance conversation with a fellow who was moving into an adjacent 10' by 10 ' storage unit. I asked him how much he was paying per month, and he said, "around $100 per month." I am paying $150 per month for the same 10' by 10' storage unit.
I questioned the store manager about the posted rate for the 10' by 10 ' storage units, and she quoted a price of $116 per month. Why are you charging me $150 per month, I asked.
Ashley Ouellette explained that if you are renting a trailer, the rent goes up regularly, so, similarly, if you are a longer term customer of Sentinel Storage, you will be paying more than people with short term storage needs.
So Sentinel Storage subscribes to the "reverse customer appreciation" concept.
Now the storage unit that I was renting, number 110, was like the Sahara desert inside. My flooring material that was stored in the storage unit was covered in sand. I brushed it off as best as possible, but I will have to vacuum my house several extra times in order to get the sand out of the carpet. You see, the storage units are not sealed properly, so sand can get into the units. (the soil in Whitecourt is quite sandy).
I cannot recommend that anyone rent a unit from Sentinel Storage in Whitecourt, and definitely not for more than a month.
I suspect that the scam that Ashley Ouellette perpetrated on me is being repeated not only in Whitecourt, but throughout the company.
When I asked Ashley for her supervisors number, she took a full ten minutes to get me a Sentinel customer service rep number. This number was not her supervisor's, I am sure. I have my supervisor's number on speed dial, why doesn't Ashley?
I plan to take this issue to the court of public opinion, by approaching the newspapers in Whitecourt, so the scam is fully out in the open.